NOTE: Users must have full access to the shared mailbox to complete this process. Questions regarding shared mailbox access can be directed to Crimson Service Desk (crimsonservicedesk@wsu.edu or 509-335-4357).
To forward all shared mailbox messages to another WSU email address:
- Log in to your personal Office 365 account at email.wsu.edu.
- Enter your full WSU Email Address and password to sign in to your account.
- In the upper right hand corner, click on your icon/avatar. This should open a drop down window where you can select the option to Open another Mailbox.
Open Another Mailbox Link - Enter the name of the shared mailbox or search the directory for your shared mailbox.
Search Box to Open Another Mailbox - Click Open. A new window will open in your browser with the shared mailbox inbox.
Open Another Mailbox - Shared Mailbox Selected - In the New Window, click the Gear Icon
Gear/Settings Icon in the upper right. - In the Mail settings, select the Forwarding option.
- Check the box for Enable forwarding.
Email Forwarding Settings Screen - Enter the WSU email address you wish to forward all new shared mailbox messages to.
- Select if you need to keep a copy of forwarded messages in the shared mailbox.
- Any NEW emails will auto-forward to the other WSU Email Address. If you did NOT check the box to keep a copy of the forwarded messages, the system will NOT keep a copy of the messages being forwarded in the Shared Mailbox.